Refund policy
Refund and Returns Policy
Thank you for shopping with us! We want you to be completely satisfied with your purchase. If you are not, please review our return guidelines below.
Returns
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We accept returns of merchandise within 14 days of the date your order was delivered.
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To be eligible for a return, your item must be unused, undamaged, and in the same condition that you received it. It must also be in the original packaging.
Return Shipping Costs
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The customer is responsible for providing the return shipping.
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We recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.
Restocking Fee
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We do not charge a restocking fee for items returned in compliance with this policy. You will receive a full refund for the item's value.
Final Sale Items
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We have no final sale items in our store. All items, provided they meet the above conditions, are eligible for return.
How to Initiate a Return
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Please contact us via email at nekuriene.lv@gmai.com with your order number and the reason for the return.
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Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
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Your refund will be processed, and a credit will automatically be applied to your original method of payment within 14 business days.